In 2017, TELUS reported a whopping 13.1 million customers use their services every day. Of this, eight million customers are connected through wireless devices. Many of whom; renewed, upgraded or added a new line to their existing plan using the Drupal CMS platform we helped develop.
Knox Mountain Mechanical
Putting the customer first
"It’s not only about the work we do, but how we deliver value to the customer."
- Telus Digital
PROJECT OVERVIEW
Telus Digital — a team within the Telus Mobility organization, has been responsible for providing the online experience for new and existing mobile customers. Before automation and content management was wide-spread, the digital team worked tirelessly to update each hand-coded page. Telus needed a flexible system that could help them scale at a moments notice, and this was when the relationship between Acro Media, Drupal and Telus came to fruition.
THE TELUS DESIGN SYSTEM
A daunting number of teams and organizations live within the multi-billion dollar company. On top of this, each application was usually built on varying software platforms and languages. In order to keep each team and platform cohesive, a component based design system was created to help developers build their applications with consistency.
Plan Configuration
Customers can add, update or remove options like voice and data buckets, right in the checkout system.
Deferrals
Caught up in the latest preorder? Get hooked up with free Applecare+ simply by waiting a little longer for your device.
99.9% Uptime
Uptime being a large priority, Telus Mobility was the only provider who was able to stay online during the massive 2016 iPhone 7 pre-order.
Secure Shopping
256-bit encrypted secure shopping ensures your customer data is kept safe.
DATA ENCRYPTION
Next time your shopping for your new mobile device, or maybe you’re just looking to increase your voice or data buckets. You can rest assured that your data and personal information will be transmitted safely. Customer data is encrypted and stored off site as an added level of security.
AGENCY
Acro Media
ROLE
FE Developer
CLIENT
Telus Mobility
TECHNOLOGY
Drupal 7
